Privacy Policy

Last Updated: 16 July 2026

We are committed to protecting your privacy and managing your personal information securely and transparently. This Privacy Policy outlines how we collect, use, store, and disclose your personal data in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By accessing our website, purchasing our products, or communicating with us, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information necessary to provide you with our custom design, printing, and manufacturing services. This includes:Identity & Contact Data: Your name, company name, email address, phone number, and physical or postal address.

Order & Customisation Data: Artwork files, logos, text, and variable data (such as names, photos, or member numbers) submitted for custom card printing.

Transaction Data: Details of products ordered, shipping information, and purchase history.Usage & Technical Data: IP addresses, browser types, device information, and details of how you interact with our website via cookies.

2. How We Collect Personal InformationWe collect information from you in several ways, including when you:

Place an order online or request a quote through the Creative Plastic Cards Contact Page.

Register for an account or sign up for our newsletter.

Upload artwork or project dielines to our servers.

Communicate with our customer service team via phone, email, or contact forms.

3. Use of Your Personal InformationWe use your personal data exclusively for business purposes, including to:

Process, manufacture, and deliver your orders.

Manage your account, issue invoices, and provide customer support.

Send you direct marketing communications and newsletters (you may opt out at any time via the “unsubscribe” link).

Optimise our website functionality, product offerings, and user experience.

4. Disclosure and Third-Party SharingWe do not sell, rent, or trade your personal information to third parties. We only share your data with trusted partners essential to fulfilling your requests, including:

Payment Gateways: Secure online payment processing is handled via Stripe. We do not store your full credit card details on our servers.

Logistics & Couriers: External shipping companies used to transport and deliver physical goods.

Professional Services: IT support, printing production tools, and cloud storage providers bound by strict confidentiality.

Legal Requirements: If required by law, regulatory bodies, or court orders to protect our legal rights.

5. Data Security and Storage

We take all reasonable administrative, physical, and technical steps to protect your personal information from unauthorised access, loss, misuse, or alteration.

Physical production environments handle customer media and variable data under strict security conditions.

Digital files and artwork are retained only as long as necessary for production purposes, repeat orders, or legal accounting requirements.

We encourage clients to cut or shred unwanted cards containing sensitive personal details prior to utilising our Plastic Card Recycling Programme.

6. Accessing and Correcting Your Information

You have the right to request access to the personal data we hold about you, or to request its correction or deletion. If you need to update your details or believe our records are inaccurate, please contact our customer care team using the contact details below.

7. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changing legal requirements or operational practices. Any changes will be posted instantly on this page.

8. Contacting Us & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to make a privacy-related complaint, please reach out to our privacy officer:

Creative Plastic Cards:
4/59-63 Captain Cook Drive, Caringbah NSW 2229
Phone: 1300 021 514
Email: [email protected]

If you are unsatisfied with our response to a complaint, you have the right to contact the Office of the Australian Information Commissioner (OAIC).